Terms of service

OVERVIEW

Welcome to Zelix India. The terms “we”, “us” and “our” refer to Zelix India.

Zelix India operates this store and website, including all related information, content, features, tools, products, and services in order to provide you with a seamless shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide these Services.

These Terms of Service, along with any policies referenced herein, describe your rights and responsibilities when using our Services.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use our Services.

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SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least 18 years of age or accessing the Services under the supervision of a parent or guardian.

You may be required to provide personal information such as email, billing, shipping, and payment details. You agree that all information provided is accurate and up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

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SECTION 2 - OUR PRODUCTS

We strive to ensure that all product descriptions and images are accurate. However, actual product appearance may vary depending on your device settings.

We do not guarantee that product expectations based on images or descriptions will always match the delivered product.

We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

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SECTION 3 - ORDERS

Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order at our discretion.

Orders are confirmed only after successful payment processing or confirmation in case of COD orders.

Once an order is placed and processed, it cannot be cancelled.

All purchases are subject to our Refund Policy.

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SECTION 4 - PRICES AND BILLING

Prices are subject to change without prior notice.

All applicable taxes, shipping, and handling charges will be added at checkout where applicable.

You agree to provide accurate payment details and authorize us to charge the applicable amount.

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SECTION 5 - SHIPPING AND DELIVERY

Delivery timelines are estimates and not guaranteed.

We are not responsible for delays caused by courier partners, weather conditions, or unforeseen circumstances.

Risk of loss transfers to the customer once the order is handed over to the shipping partner.

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SECTION 6 - INTELLECTUAL PROPERTY

All content on this website, including text, images, logos, graphics, and designs, is the property of Zelix India and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

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SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools without any warranties.

Use of such tools is entirely at your own risk and subject to third-party terms.

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SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

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SECTION 9 - RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify. However, all transactions are directly between you and Zelix India.

Shopify is not responsible for any product-related claims, damages, or issues arising from your purchases.

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SECTION 10 - PRIVACY POLICY

Your use of our Services is also governed by our Privacy Policy.

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SECTION 11 - FEEDBACK

Any feedback, suggestions, or reviews submitted by you may be used by us without restriction or compensation.

You agree that your feedback will not violate any third-party rights or laws.

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SECTION 12 - ERRORS AND INACCURACIES

We reserve the right to correct any errors, inaccuracies, or omissions and to cancel orders if necessary.

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SECTION 13 - PROHIBITED USES

You agree not to use the website for:

• Illegal activities
• Fraudulent transactions
• Uploading harmful or malicious content
• Violating intellectual property rights

We reserve the right to terminate access if misuse is detected.

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SECTION 14 - TERMINATION

We may suspend or terminate your access to the Services at any time without prior notice if you violate these Terms.

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SECTION 15 - DISCLAIMER OF WARRANTIES

All Services and products are provided “as is” without any warranties, express or implied.

We do not guarantee uninterrupted, secure, or error-free use of the Services.

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SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Zelix India shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products.

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SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold Zelix India harmless from any claims, damages, or liabilities arising from your breach of these Terms or misuse of the Services.

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SECTION 18 - GOVERNING LAW

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in New Delhi, India.

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SECTION 19 - CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of those changes.

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SECTION 20 - CONTACT INFORMATION

For any questions regarding these Terms, you may contact us at:

Zelix India
Email: customercare@zelix.com

Business Details:
Legal Name: Mohammad Tayyab
Trade Name: Zelix India
GST Number: 07ASPPT7969Q1Z5

Registered Address:
H No. 432, Second Floor
Shamshul Road, Near Mustafa Masjid
Jaitpur Extension Part 2
New Delhi – 110044, India