Return & Refund Policy

We have a 2-day return window, which means you have 48 hours after receiving your order to request a return.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, along with the original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at customercare@zelix.com. Please note that returns will need to be sent to the address provided by our support team after approval. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at customercare@zelix.com.

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Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, or if you receive the wrong item. This helps us evaluate the issue and resolve it quickly.

To process such claims, you must provide:

• An unboxing video (mandatory)
• Images of the product
• Images of the outer packaging

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Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Opened or used perfumes
• Products returned due to fragrance preference issues
• Discovery Kits once opened or used
• Minor packaging differences

Due to the personal and hygiene-sensitive nature of fragrance products, returns are strictly not accepted in the above cases.

Sale items and gift cards are also non-returnable.

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Exchanges

We do not offer direct exchanges.

If you wish to replace a product, you may request a return (if eligible). Once approved, you can place a new order for the desired product.

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Discovery Kit Policy

Our Discovery Kits are designed for sampling multiple fragrances before purchasing full-size bottles.

These kits are non-returnable and non-refundable once delivered, except in cases where:

• The product is damaged
• Incorrect items are delivered
• Items are missing

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Refunds

We will notify you once we have received and inspected your return. If your refund is approved, it will be processed within 5–7 business days.

Refunds will be issued as follows:

• Prepaid orders: refunded to the original payment method
• Cash on Delivery (COD) orders: refunded via UPI or bank transfer after verification

Please note that it may take additional time for your bank or payment provider to process and reflect the refund.

If more than 10 business days have passed since your refund was approved, please contact us at customercare@zelix.com.

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Important Note

Orders can only be cancelled before they are dispatched. Once shipped, cancellation requests cannot be accepted.