Shipping policy

OVERVIEW

This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from Zelix India. We aim to provide a smooth and reliable delivery experience across India.

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ORDER PROCESSING

All orders are processed within 24 to 72 working hours (excluding Sundays and public holidays).

Orders are processed only after:

• Successful payment confirmation (for prepaid orders)
• Order verification (for Cash on Delivery orders)

Once your order is processed and dispatched, you will receive a confirmation via email, SMS, or WhatsApp.

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SHIPPING TIMELINES

Estimated delivery timelines are as follows:

• Metro cities: 2–5 business days
• Other locations: 3–7 business days

Delivery timelines may vary depending on your location, courier availability, and external factors.

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SHIPPING CHARGES

• Free shipping may be offered on orders above a certain value (as displayed on the website)
• Standard shipping charges (if applicable) will be calculated at checkout

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ORDER TRACKING

Once your order is shipped, tracking details will be shared via:

• Email
• SMS
• WhatsApp (where available)

You can use the tracking link to monitor your shipment status in real time.

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CASH ON DELIVERY (COD)

We offer Cash on Delivery on eligible orders.

• COD orders may require confirmation via call or SMS before dispatch
• Failure to confirm may result in order cancellation
• Repeated refusal of COD orders may lead to restriction of COD services for future purchases

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SHIPPING DELAYS

While we strive to deliver orders on time, delays may occur due to:

• Courier partner issues
• Weather conditions
• High order volumes
• Regional or logistical restrictions

Zelix India is not responsible for delays once the order has been handed over to the courier partner.

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UNDELIVERED / RETURNED ORDERS

If an order is returned due to:

• Incorrect address
• Failed delivery attempts
• Customer unavailability

We may contact you for re-delivery. Additional shipping charges may apply.

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DAMAGED OR LOST SHIPMENTS

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery.

You must provide:

• Unboxing video
• Product images
• Packaging images

We will review the issue and arrange a replacement or resolution as per our Refund Policy.

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SHIPPING RESTRICTIONS

We currently ship only within India.

We reserve the right to cancel orders to certain locations if service is not available.

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CONTACT INFORMATION

For any shipping-related queries, contact us at:

Email: customercare@zelix.com

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IMPORTANT NOTE

Delivery timelines are estimates and not guaranteed. By placing an order, you agree to this Shipping Policy.