Privacy policy

Last updated: May 6, 2026

ZELIX operates this store and website, including all related information, content, features, tools, products, and services to provide you with a seamless shopping experience (the “Services”). Our store is powered by Shopify, which enables us to deliver these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services or otherwise interact with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

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Personal Information We Collect

When we refer to “personal information,” we mean any information that identifies or can reasonably be linked to you.

We may collect the following types of personal information:

• Contact details such as name, email address, phone number, billing and shipping address
• Payment-related information such as transaction details and payment confirmation (we do not store card details)
• Account information such as login credentials and preferences
• Order and transaction history including purchases, returns, and interactions
• Communication data when you contact our support team
• Device and browser information including IP address and device identifiers
• Usage data such as how you interact with our website

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How We Collect Your Information

We collect information from multiple sources, including:

• Directly from you when you place an order, create an account, or contact us
• Automatically through cookies and similar technologies when you browse our website
• From service providers who help us operate our business
• From third-party partners where applicable

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How We Use Your Information

We use your personal information for the following purposes:

Providing and Improving Services

• To process orders and payments
• To deliver products and manage shipping
• To manage your account and preferences
• To improve website functionality and user experience

Marketing and Communication

• To send updates, offers, and promotional messages (you can opt out anytime)
• To show relevant ads based on your activity

Security and Fraud Prevention

• To protect against fraud and unauthorized transactions
• To maintain a secure shopping experience

Customer Support

• To respond to your queries and provide assistance

Legal Compliance

• To comply with applicable laws and regulations
• To respond to legal requests or enforce our policies

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How We Share Your Information

We may share your information with trusted third parties in the following situations:

• With Shopify and service providers for payment processing, shipping, analytics, and operations
• With marketing and advertising partners to show relevant ads
• When required by law or legal process
• To protect our rights, customers, or business
• In case of business transfers such as mergers or acquisitions

We do not sell your personal information.

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Shopify and Third-Party Services

Our store is hosted on Shopify, which may collect and process your personal information to provide and improve its services.

Your information may be transferred and processed in countries outside your location as part of these services.

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Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review their policies before sharing your information.

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Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us to have it removed.

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Data Security and Retention

We take reasonable measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain your data only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes

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Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Receive a copy of your data
• Opt out of marketing communications

To exercise these rights, contact us at the details below.

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Communication Preferences

You can unsubscribe from marketing emails at any time using the link provided in the email. However, we may still send important service-related communications.

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International Data Transfers

Your information may be processed outside your country. In such cases, we ensure appropriate safeguards are in place as required by applicable laws.

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Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us at:

Email: customercare@zelix.com